Crave Harbor Support
Help with logging cravings, Plus, backups and your data.
Questions, bugs or ideas? Email us — a real person reads every message.
Frequently asked questions
How does the subscription work?
Crave Harbor Plus is an optional auto-renewing subscription, billed to your Apple Account by Apple. The yearly plan includes a 14-day free trial for new subscribers; the monthly plan has no trial. The price for your country is shown in the app before you subscribe. The subscription renews automatically unless you cancel at least 24 hours before the end of the current period.
How do I restore my purchase on a new or reset device?
Sign in to the App Store with the same Apple Account you subscribed with, then tap Restore on the Plus screen (open it from Insights or Plan). There is nothing to sign in to inside the app.
How do I cancel?
Open Settings › [your name] › Subscriptions on your iPhone, choose Crave Harbor, then tap Cancel Subscription. Cancel at least 24 hours before your renewal date to avoid the next charge. You keep Plus until the end of the period you already paid for. Deleting the app does not cancel a subscription.
Can I get a refund?
Purchases are processed by Apple, so we can't issue refunds ourselves. Request one from Apple at reportaproblem.apple.com.
What's free, and what does Plus add?
Logging cravings and slips, craving help, the daily puff limit and cut-down plan, your top 3 triggers and the 7-day chart are free. Plus adds a plan for every trigger with suggested plans, the full trigger ranking, danger hours and 30-day trends.
How do I move to a new iPhone?
On your old iPhone, open Plan › Export a backup and save the file to iCloud Drive or Files. On the new iPhone, open Plan › Restore from a backup and choose that file. Restoring replaces what is on the new phone. Your data also moves if you set up the new iPhone from an iCloud or computer backup of the old one.
How do I delete my data?
Swipe to delete single entries in Plan › History. To delete everything, delete the app; also delete any backup files you exported. We hold none of your data, so there is nothing to delete on our side.
Do you see my cravings or logs?
No. There is no account and no server. Everything stays on your iPhone. See the Privacy Policy.
How do I add the widget?
Touch and hold your Home Screen or Lock Screen, tap Edit or Customize, then add Crave Harbor. One tap opens the craving rescue.
Need support right now? In the US, call the free quitline 1-800-QUIT-NOW (1-800-784-8669). Crave Harbor is not medical advice or treatment. In an emergency, call 911.